Some conversations are postponed for weeks: a disagreement with a colleague, a refusal, news nobody wants to hear. When they finally take place, strong emotions narrow attention, and people who feel their autonomy or standing is being challenged tend to resist the message, whatever its merits (Brehm, 1966). Understanding these reactions makes it possible to prepare for them, in others and in oneself.

Themes

• Recognising and working with resistance
• Staying in disagreement without escalation
• Managing one’s own emotional reactions
• Structuring the conversation and what follows it

Delivered in person for one organisation at a time, adapted to its context, and offered as one complete programme.